سياسة الاسترداد
Effective Date: 26-02-2025
At ZapToys, we aim to ensure customer satisfaction while maintaining strict quality and safety standards for our products. Please read our policy carefully before making a purchase.
1. No Refund Policy
All toys and collectibles sold by ZapToys are non-refundable.
Due to the nature of our products, we do not offer refunds for change of mind, incorrect selection, or opened items.
2. Manufacturing Defects (Replacement Only)
We only offer a replacement in the case of a verified manufacturing defect.
To qualify for a replacement:
The defect must be reported within 30 days of purchase.
Proof of purchase (order confirmation or receipt) must be provided.
The item must be returned in its original condition, including original packaging, manuals, accessories, and any included parts.
The item must not show signs of misuse, damage, or alteration.
Once the item is inspected and the defect is confirmed, we will provide a replacement of the same item (subject to stock availability).
If the same item is unavailable, we may offer:
A replacement of equal value, or
Store credit at our discretion.
3. Exchanges
We may offer an exchange under the following conditions:
The exchange request must be made within 7 days of purchase.
The item must be unused, unopened, and in its original sealed packaging.
The item must be in resalable condition.
Proof of purchase is required.
Exchanges are subject to stock availability. Price differences (if any) must be paid by the customer.
ZapToys reserves the right to decline exchange requests if the product does not meet the above conditions.
4. Non-Eligible Items
We do not accept returns, refunds, or exchanges for:
Opened or used toys
Damaged items due to misuse
Items without original packaging
Clearance or promotional items (if applicable)
5. Return Process
To request a replacement or exchange:
Contact us at zapcartbh@gmail.com
Provide your order number and clear photos of the item.
Wait for confirmation before returning the product.
Return shipping costs may be the responsibility of the customer unless the item is confirmed defective.
6. Rights Reserved
ZapToys reserves the right to refuse any return, replacement, or exchange that does not comply with this policy.